Shipping Policy

Last updated: June 9, 2026

Order Processing

Orders are processed within 24–72 hours after purchase. Orders placed on weekends or holidays may be processed on the next business day.

Delivery Time

Estimated delivery time is 8–14 business days depending on the destination. Delivery times are estimates and are not guaranteed.

Tracking Information

Once shipped, customers will receive a tracking number via email. Customers are responsible for monitoring their shipment using the provided tracking information.

Shipping Delays

Shipping delays may occur due to factors beyond our control, including:

• Customs inspections
• Weather conditions
• Carrier operational delays
• Peak shipping seasons

These delays do not qualify for refunds.

Address Accuracy

Customers are responsible for ensuring the shipping address provided at checkout is correct. We are not responsible for orders shipped to incorrectly provided addresses.

Delivered Orders

If a package is marked delivered but cannot be located, customers must contact the carrier directly to open an investigation.

Contact

For shipping inquiries: support@furbuddy.com